A visit to the DPS turned into an unforgettable reminder that service is all about how you make people feel. Here’s what two amazing women taught me about real human connection — and what every business can learn from them.

Get the inside scoop on Fiesta San Antonio—food, parades, medals, music, and more. From can't-miss events to pro tips (like why you should never wear chanklas to NIOSA), this guide gives you everything you need to Fiesta like a local. Viva Fiesta!

Most clients don’t care what tools you use — they care how you make them feel. In this post, we break down the 5 Pillars of Human Connection and how they build loyalty in both clients and teams.
Plus, grab the free Human Connection Playbook right from the blog — complete with examples, worksheets, and a 10-day challenge to help you turn connection into your competitive edge.

A $13 clicker, a TikTok impulse buy, and a drawer full of regrets. In this post, I’m breaking down what my Kindle obsession taught me about pricing—why cheaper isn’t always better, and how your pricing strategy sends a message about your value.

Pricing isn't about rigid rules—it's about adapting to your clients' needs, market conditions, and your team's insights. Embrace flexibility and collaboration to maximize value for your customers and your business.

📍 Ready to skip the crowds and explore the real San Antonio?

The River Walk is great—but there’s so much more just beyond downtown. From hidden taco joints to backyard BBQ, rodeos to rooftop views, these local picks are all you need to make your Final Four weekend feel like a real SA experience.

One of the most rewarding parts of small business consulting? Watching incredible business owners connect, collaborate, and create even more magic together. From sharing services to becoming real-life friends, these partnerships are the highlight of my work—and sometimes, the start of something even bigger.

If you’ve worked hard to get customers through the door, don’t let the experience fall flat once they arrive. This post dives into why your frontline team—whether they’re answering phones, greeting guests, or providing services—is your most powerful revenue driver. True hospitality isn’t just for hotels. It’s for anyone with customers. Learn how connection (not just transaction) builds loyalty, boosts referrals, and sets your business apart. Ready to train your team to create meaningful customer experiences? Let’s talk.

Dynamic pricing isn’t just for hotels—it works for any business! From hairstylists to event vendors, learn how adjusting prices based on demand can maximize revenue and keep customers happy.

Discover the power of networking beyond just business. Learn how making connections can support both your professional growth and personal life, with real examples of how networking has made a difference.

Your workspace should support your workflow, not work against it. Whether you're setting up a dedicated office or optimizing a small space, having the right tools, organization, and design makes all the difference. Here’s how I designed my ideal workspace—and how you can create yours. Fender & Ronix, my office buddies also enjoy it!

Feedback is essential for personal and professional growth. Discover why it’s a gift, how to handle it well, and why both giving and receiving feedback can be transformative.

Discover how asking "Why?" ( A LOT!) can transform your approach to solving problems and uncover the real solutions your business needs. Dive into strategies to prevent recurring issues and create a culture of continuous improvement.

Discover practical, easy-to-implement revenue management strategies designed for small business success. Learn how to forecast demand, apply smart discounting, understand your competition, and highlight what makes your business unique.

Discover the inspiration behind The Magical History Adventures of the St. Anthony Hotel, a captivating children’s book designed to connect young guests to over 115 years of history, charm, and magic. Learn how this imaginative story creates an interactive scavenger hunt through the hotel and San Antonio’s iconic landmarks, fostering unforgettable memories for families. By blending adventure, education, and emotional connection, the book turns every stay into an experience kids and parents will cherish for years to come.

Building a thriving team culture starts with clearly defined expectations that inspire and align leadership and team members. In this post, we explore actionable steps to craft and communicate core values, set behavioral standards, and foster collaboration. By aligning culture and leadership expectations, you’ll create a supportive environment that drives trust, engagement, and exceptional results. Ready to shape your team’s culture? Dive in to learn more!

Discover how fun and emotional connections at work can transform your business. This post explores the power of creating a workplace culture that prioritizes joy, trust, and engagement. Learn practical, low-cost ways to make work fun, build emotional bank accounts, and foster loyalty among employees and customers alike. Turn your workplace into a space where people thrive—and watch your success grow!

There are 1,440 minutes in your day. Each one is a precious, non-renewable resource. How you spend them determines your progress, your impact, and ultimately your success. So, why let others dictate your time?

Discover actionable strategies to foster trust within your team and unlock their full potential. This post explores how authenticity, empowerment, and embracing mistakes can create a culture where innovation thrives and team members feel valued and secure.

Reflecting on the past year can be a powerful tool for growth and planning. This post explores how to use data to tell your story, celebrate successes, and set the stage for a successful year ahead. Learn practical tips to organize your numbers, visualize your achievements, and create a compelling narrative for personal or professional reflection.