Networking, generosity, joy—and a few golden BBs. Here’s what a speaker, a few new connections, and a tag-team morning with my husband taught me about building a joyful business that actually makes you money.

A love letter to Acapulco on Apple TV+—a funny, heartwarming show that nails what hospitality is really about: joy, teamwork, and the magic of giving. Plus, a real-life hotel story that still makes me smile.

What started as a simple summer workshop turned into one of the most joyful, creative, and community-building experiences WMSA has ever hosted—led by kids, powered by imagination, and full of lessons for all of us.

What happens when your city makes Forbes’ “Worst Places to Travel” list? For one luxury hotel in San Antonio, the answer wasn’t to panic. It was to pivot. In this post, I share how we turned scorching summers and shrinking demand into an opportunity for creative activation, emotional connection, and powerful storytelling that kept guests coming. If your seasonal strategy needs a reset, this one's for you.

The “Gen Z Stare” is all over TikTok—and all over your front line. This post breaks down what’s behind the blank expression and how leaders can coach young workers toward confident, joyful service that benefits your customers and your culture.

Feeling weird about sharing glowing testimonials? Same. But behind these kind words are real strategies, real shifts, and real small business wins—from pricing clarity to revenue growth to building a business that actually feels good. Meet a few of the amazing folks I’ve worked with—and maybe spot a little of your own story in theirs.

A pricing model might keep the lights on, but kindness is what makes people stay. In this post, we explore how noticing small details—like someone’s favorite drink or quirky habit—can create the kind of work culture and customer experience people remember. With real-world examples from luxury hospitality (and life), this is your reminder that surprise and delight isn’t extra—it’s essential.

Six months after leaving the job I once called my “last hotel,” I’m reflecting on what it really looks like to rebuild, repurpose, and reimagine life at mid-career. From shifting friendships to launching a business, this is what the in-between has taught me — and what I hope helps other Gen X women navigating their own version of change.

A squirrel, a smoker, a savings plan, and a whole lot of surprisingly useful help from AI. This post shares 13 real-life ways I’ve used AI to make everyday life easier — from planning dinner parties to picking paint colors. It’s not about being techy; it’s about being curious. Also featuring: my actual squirrel coworker.

You don’t need to be an engineer to use AI — you just need to be clear. Inspired by a smart post from Nicole Leffer, this blog unpacks why good communication (not a tech degree) is the real secret to getting great results with tools like ChatGPT and Gemini. If you’ve ever felt intimidated by words like “agents” or “automations,” you’re not alone — but don’t let that stop you. I’ll tell you what I’ve figured out so far, and maybe give you the nudge to get curious too.

✨ Guest Bath Glow-Up ✨
I teamed up with @signaturestylesbybrit to update this little bathroom—and WOW. We pulled down the old soffit, added a bold new light fixture, and gave the whole space a refresh with affordable finds and vintage-modern touches.

It’s amazing what the right design eye can do. Watch the full tour and check the blog for all the links + story behind it!

🛁 Mirror, lights, hooks, and more are all linked in the blog!
👀 Guests loved it so much, they asked for Brit’s number.

#BathroomRemodel #BeforeAndAfter #SignatureStylesByBrit #HomeDesign #VintageModern #BudgetFriendlyDecor #GuestBathroomGoals #HomeInspo

Southwest Airlines built a brand on heart, humor, and human connection—but recent changes to bag policies and seating have many longtime loyalists wondering if the LUV has left the building. This post explores what happens when a brand starts acting like everyone else—and what it means for customers, employees, and the future of loyalty.

Yes, I’m a revenue nerd. But I also believe feelings make you money.
This one’s a love letter to Starwood Hotels & Resorts and everything it taught me about service, leadership, and building loyalty that actually drives revenue. It’s about spreadsheets and emotional connection. Because let’s be honest, culture is where the magic (and the profit) happens.

A visit to the DPS turned into an unforgettable reminder that service is all about how you make people feel. Here’s what two amazing women taught me about real human connection — and what every business can learn from them.

Get the inside scoop on Fiesta San Antonio—food, parades, medals, music, and more. From can't-miss events to pro tips (like why you should never wear chanklas to NIOSA), this guide gives you everything you need to Fiesta like a local. Viva Fiesta!

Most clients don’t care what tools you use — they care how you make them feel. In this post, we break down the 5 Pillars of Human Connection and how they build loyalty in both clients and teams.
Plus, grab the free Human Connection Playbook right from the blog — complete with examples, worksheets, and a 10-day challenge to help you turn connection into your competitive edge.

A $13 clicker, a TikTok impulse buy, and a drawer full of regrets. In this post, I’m breaking down what my Kindle obsession taught me about pricing—why cheaper isn’t always better, and how your pricing strategy sends a message about your value. Plus a list of all my favorite Kindle gear!

Pricing isn't about rigid rules—it's about adapting to your clients' needs, market conditions, and your team's insights. Embrace flexibility and collaboration to maximize value for your customers and your business.

📍 Ready to skip the crowds and explore the real San Antonio?

The River Walk is great—but there’s so much more just beyond downtown. From hidden taco joints to backyard BBQ, rodeos to rooftop views, these local picks are all you need to make your Final Four weekend feel like a real SA experience.

One of the most rewarding parts of small business consulting? Watching incredible business owners connect, collaborate, and create even more magic together. From sharing services to becoming real-life friends, these partnerships are the highlight of my work—and sometimes, the start of something even bigger.